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About Us The Cutting Edge (eco-craft ltd) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
The Cutting Edge (eco-craft ltd)
Unit 17A, C.E.C. Mill Lane Coppull Lancashire PR7 5BW United Kingdom
Phone: 01257 792 025
Fax: 01257 792 025
Email: sales [at] eco-craft [dot] co [dot] uk
416 6680 41
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
1) We accept payment by Credit or Debit Cards - Visa, Mastercard, Maestro, Electron or Solo. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet. (Where payment details are sent through the post or by Fax etc. we reserve the right to adjust credit card amounts, without asking permission first, due to calculation errors, stock deletions etc.) Prices include VAT. A receipt will be sent on all orders.
2) Delivery is to UK only.
Minimum value of on-line orders inc. delivery charge = £10. (Minimum processing value of orders paid by Credit/debit cards etc. is £10.00 inclusive of carriage and VAT ie. a minimum of £6.50 worth of goods.)
Carriage on orders £6.50 to £10.00 = £4.26,
Carriage on orders above £10.00 = £5.50 Mainland.
Carriage to Highlands and Islands including NI + IOM = £8.00.
Sorry we can no longer accept export orders.
PLEASE NOTE: Most deliveries now require a signature upon receipt of order. If there is no-one in to receive your order it should be attempted once more before leaving a card and being returned to the local depot or your local Post Office. To avoid this we are happy for you to specify an alternative delivery address where someone will be available during the day to sign for your parcel. (Work address, neighbour etc.)
Should no-one be in when a delivery is attempted you will need to contact the carrier to arrange for re-delivery or to collect the item yourself from the depot. We can not accept any responsibility for any delay or cost this may entail, so please make use of our alternative delivery address service when filling in the on-line order form.
3) Orders will be dispatched A.S.A.P. (on average 3-5days) subject to stock availability, please allow extra time during October to December, and allow 10 days before enquiring. Obviously stock shortages do occur from time to time so we ask for a daytime telephone number. This is only used to notify you if there are any problems with your order or if delays are expected. Substitutes will not normally be sent unless requested, although we reserve the right to make minor adjustments to avoid long delays in processing an order. If a colour is not specified white will be sent. Please note: If mixed styles or colours of cards etc. are specified a minimum of 5 of each of our popular styles/colours will be provided at our discretion and subject to stock availability.
4) All sizes are approximate and can vary up to 2 mm in either dimension.
5) Please conduct your own tests on products before placing orders, as we cannot guarantee the suitability of our products for any specific purposes. Most items are now available singularly or in trial packs for this purpose.
6) We must be notified of faulty or damaged goods within 7 days of receipt to enable us to replace goods or provide a credit.
7) We offer a money back guarantee on all goods. We are happy to exchange or credit for any goods you are not satisfied with (less postage and subject to a £4.00 restocking/admin charge), if you return them in resaleable condition [cards not folded]. Returns must be adequately packaged, preferably in a carton, as we cannot credit for any goods damaged while being returned.
8) When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
9) Placing an order with us implies acceptance of the terms above.
E&OE. |
Shipping And Handling Delivery is to UK only. We can no longer accept export orders. Goods are sent by either Parcelforce 48 or First class post.
Carriage on orders below £10.00 = £4.26, carriage on orders above £10.00 is Mainland = £5.50.
Highlands and Islands including NI + IOM = £8.00.
(Minimum processing value of orders paid by Credit/debit cards etc. is £10.00 inclusive of carriage and VAT ie. a minimum of £6.00 worth of goods.)
PLEASE NOTE: Most deliveries now require a signature upon receipt of order. If there is no-one in to receive your order it should be attempted once more before leaving a card and being returned to the local depot or your local Post Office. To avoid this we are happy for you to specify an alternative delivery address where someone will be available during the day to sign for your parcel. (Work address, neighbour etc.)
Should no-one be in when a delivery is attempted you will need to contact the carrier to arrange for re-delivery or to collect the item yourself from the depot. We can not accept any responsibility for any delay or cost this may entail, so please make use of our alternative delivery address service when filling in the on-line order form.
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| Delivery Schedule Orders will be dispatched A.S.A.P. (on average 2-5days) subject to stock availability, please allow extra time during October to December, and allow 7 days before enquiring. Obviously stock shortages do occur from time to time so we ask for a daytime telephone number. This is only used to notify you if there are any problems with your order or if delays are expected. |
| Back Orders If your item is not in stock, we will back order for you. We will use your contact details to inform you of any long delays or discontinued items. Where goods are required urgently we are happy to cancel your order if you would rather not wait. |
| Tax Charges We only deliver to the UK only. VAT @ standard rate (17.5%) is added to all orders. A VAT invoice will be sent with all orders |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We offer a money back guarantee on all goods. We are happy to exchange or credit for any goods you are not satisfied with (less postage), if you return them in resaleable condition [cards not folded]. Returns must be adequately packaged, preferably in a carton, as we cannot credit for any goods damaged while being returned. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01257 792 025 (International +44 01257 792 025) or fax us on 01257 792 025 or write to us at Unit 17A, C.E.C. Mill Lane Coppull Lancashire PR7 5BW United Kingdom |
Privacy Policy The Cutting Edge (eco-craft ltd) do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Returns Policy We are happy to exchange or credit for any goods you are not satisfied with (less postage), if you return them in resaleable condition [cards not folded]. Returns must be adequately packaged, preferably in a carton, as we cannot credit for any goods damaged while being returned.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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