Placing an Order
Do I need to set up an account to be able to place an order?
No you can order from us without having to set up an online account (set up as a guest).However setting up an online account does have it's advantages: You won't need re-enter your details every time you place an order. You'll be able to track...
I don't quite understand the quantity discounts, could you explain how they work?
For most of our products we offer quantity discounts.These discount prices are shown with the number of packs needed to obtain the discount below the single price on the product page.With most products you can buy different colours of the same item and...
I require stationery for my business, is a VAT invoice provided.
Yes - A VAT invoice will be emailed with every order. If you created an account when placing your order, you will also be able to print out previous invoices at a later date.
Is my information secure and private?
Yes we take every care to keep your details private and secure. The information you give us is only used to process your order. You can opt in to receive product updates etc. from us by email but we will not disclose your personal information to third...
Is VAT included in the prices shown?
Yes - We show product prices on screen including VAT. However your dispatch note and invoice will show all prices listed excluding VAT, with the VAT total shown separately at the bottom (to conform with revenue and excise regulations).
I’m trying to order a pack of ten cards but your ordering system is only letting me order one sheet at a time.
When ordering from us you'll find that most our products are sold in pack quantities and the price shown is the price for the full pack.When you place an order for 1 item you will be ordering 1 pack. Most of our products are sold in packs of ten so ordering...
We are VAT registered EU company. We do not pay VAT. How do we remove VAT from our order?
You will need to place your order through our online store but before you place your order you must enter your VAT number into your customer account and at checkout. This will verify your VAT number and remove the VAT from your invoice.
Delivery & Returns
I have ordered the wrong product, am I able to return and order the correct product?
Yes - we are happy to exchange or refund for any goods that were not suitable for your requirements.To see our returns policy simply click here.
As a regular customer most of my orders have arrived quite promptly but my last order took a lot longer to arrive. Is there a reason for this?
We apologise for delays dispatching orders. As a small family company we do occasionally get unexpectedly busy periods when delays will be inevitable, especially during our busiest times of year such as the run up to Christmas and early Spring (...
How long does delivery take?
Please see delivery info for up to date despatch times.
How much is delivery?
Delivery charges vary depending on the order value and the postcode where we are delivering to.To see our delivery information simply Click Here
We were wondering if you would post to Australia?
Unfortunately we do not dispatch orders to Australia (or New Zealand). This is mainly due to the environmental impact of sending goods over such large distances (carbon miles) - plus the cost of carriage is likely to be almost as much as, if not more...
Are your bags suitable for original artworks, prints, lino-cuts?
They are designed for use with greetings cards and many of our customers use them for putting artwork in.However we would not recommend them for archival use or with valuable paintings as we cannot guarantee them to be 'acid free'.
Are your envelopes made in the UK?
The envelopes are manufactured in the UK and our papers are made in the UK / EU from post consumer waste sourced in the UK / EU.
Are your paper products manufactured in the UK?
Yes - We source our paper and card from reputable suppliers based in the UK. Depending on colour the papers are made in UK / EU mills from post consumer waste / post commercial waste sourced in the UK / EU.
Are your natural flecked paper and card dyed or bleached?
No - the eco-natural and hairy manilla paper and card are not dyed, or bleached using any chlorine.
Are your products Vegan Friendly?
All of our paper, card and packaging products are made from recycling waste paper collected from household and industry paper collections, which should not contain any animal waste products but we could not 100% guarantee this. The paper is then thoroughly...
Is your recycled card suitable for printing?
Yes - All of our card and papers are intended for printing through offset litho printers.Most will work equally well for Letterpress and Screen Printing.For inkjet you will need to check the spec of your machine for thicker sheets. We recommend checking...
Please could you tell me if your coloured card and paper is acid free / pH neutral?
We're told by our suppliers that most of our card and paper should be ph neutral but because the waste paper (raw material) is so variable then there will always be some minor variations in the ph. Therefore we can't guarantee that our coloured card ...
We have noticed a difference in shade between our current delivery of Hairy Manilla, and the previous batch.
Yes unfortunately that is the nature of the material. It's made from 100% post consumer waste and no dye is used at all to colour it. Therefore the shade is largely dependant on what waste is available when the paper is being made.Sometimes it's not ...
What are your biodegradable bags made from?
They are made from corn starch and are these are fully biodegradable and compostable, breaking down into CO2 and H2O. (at a constant 58°C it takes approx 45 days to decompose.)The bio-film is manufactured by a company in the EU and then made into bags...
What is the shelf life of your bio-degradable bags and do they require special storage?
The shelf life at room temp, kept away from humidity and direct sunlight should run to years.In normal household conditions they are quite stable - they may well take years to start degrading. (We still have some of the first batch from about 14...
As a regular business customer – can I set up a trade account?
No - Sorry we don't offer a 'trade account'. We offer a range of quantity discounts instead .We feel it is fairer to offer discounts to everyone of our customers based on economies of scale. The more you buy the lower the production and packing costs...
Can I pay for my order by PayPal?
Yes - We accept paypal payments.