Delivery & Returns

I have ordered the wrong product, am I able to return and order the correct product?

Yes - we are happy to exchange or refund for any goods that were not suitable for your requirements.
To see our returns policy simply click here.

As a regular customer most of my orders have arrived quite promptly but my last order took a lot longer to arrive. Is there a reason for this?

We apologise for delays dispatching orders. As a small family company we do occasionally get unexpectedly busy periods when delays will be inevitable, especially during our busiest times of year such as the run up to Christmas and early Spring (Wedding Season).
At these busy periods we do post expected dispatch times on the top of the home page to help give you some idea when to expect your parcel. 

How long does delivery take?

Please see delivery info for up to date despatch times

How much is delivery?

Delivery charges vary depending on the order value and the postcode where we are delivering to.
To see our delivery information simply Click Here

We were wondering if you would post to Australia?

Unfortunately we do not dispatch orders to Australia (or New Zealand). This is mainly due to the environmental impact of sending goods over such large distances (carbon miles) - plus the cost of carriage is likely to be almost as much as, if not more than the value of the goods.
We hope you will be able to source similar products more locally. Even if you can't buy recycled locally it could probably still work out to be 'greener'. Especially when taking into consideration the amount of fuel used to send orders over such large distances.