Placing an Order

Do I need to set up an account to be able to place an order?

No you can order from us without having to set up an online account (set up as a guest).
However setting up an online account does have it's advantages:

  • You won't need re-enter your details every time you place an order.
  • You'll be able to track your orders progress.
  • You will be able to view your previous orders making it easier to place

I don't quite understand the quantity discounts, could you explain how they work?

For most of our products we offer quantity discounts.
These discount prices are shown with the number of packs needed to obtain the discount below the single price on the product page.
With most products you can buy different colours of the same item and still qualify for the quantity discount rate. Once you have purchased the appropriate number of packs the discount is given automatically.

I require stationery for my business, is a VAT invoice provided.

Yes - A VAT invoice will be emailed with every order. If you created an account when placing your order, you will also be able to print out previous invoices at a later date. 

Is my information secure and private?

Yes we take every care to keep your details private and secure. The information you give us is only used to process your order. You can opt in to receive product updates etc. from us by email but we will not disclose your personal information to third parties and as part of our ethical policy we will never to sell mailing lists for junk mail etc.
We use Paypal and Stripe for secure online payments to keep your details safe.
Our site is hosted on a secure server which is PCI DSS compliant to maintain the very highest levels of security at all times.

Is VAT included in the prices shown?

Yes - We show product prices on screen including VAT. However your dispatch note and invoice will show all prices listed excluding VAT, with the VAT total shown separately at the bottom (to conform with revenue and excise regulations).

I’m trying to order a pack of ten cards but your ordering system is only letting me order one sheet at a time.

When ordering from us you'll find that most our products are sold in pack quantities and the price shown is the price for the full pack.
When you place an order for 1 item you will be ordering 1 pack. Most of our products are sold in packs of ten so ordering 1 pack would give you ten sheets of card - not one sheet of card.

We are VAT registered EU company. We do not pay VAT. How do we remove VAT from our order?

You will need to place your order through our online store but before you place your order you must enter your VAT number into your customer account and at checkout. This will verify your VAT number and remove the VAT from your invoice.