Returns Information

We are happy to exchange or refund for any goods that were not suitable for your requirements, and returned to us in un-used and resaleable condition.

To ensure that we refund you correctly you must enclose a completed copy of our returns form with the returned items, Click here to download return form.


Returns Dept.
eco-craft ltd
Unit 17a, C.E.C.
Mill Lane, Coppull,
Chorley, Lancs,
PR7 5BW.

Unwanted Items

When returning goods that were not suitable for your requirements we ask that you return the products you don't require in unused (resalable) condition (cards not folded etc.) within 14 days of delivery for a full refund to the original payment card. (Refunds for orders paid by credit / debit card can only be refunded back to the original payment card.) If you wish us to arrange for collection of unwanted goods, this will be charged for at cost, against the refund value of the returned goods. 

Important: We will not be able to credit for any goods damaged in transit due to inadequate packaging etc. To avoid goods being damaged in transit we would recommend that you re-use the original outer carton (cut down if necessary) or similar strong outer packaging . For larger items such as A3 size this may require some extra stiff cardboard. (When re-using padded mailers we also recomend including some stiff card to protect the corners of valuable items). 

Please Note:  We do not refund return postage. A restocking/repackaging charge of £4.00 will apply. 

Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.


If you wish to exchange items, we can credit for the returned goods but you will need to place another separate order online for the replacement items. This is for security reasons as we are not permitted to store card details, so we can't transfer payments between orders. Please note that forward and return postage is not refunded but you could return and collect from us in Coppull, Lancashire.

Non-Returnable Items

Special/Made to Order products and packs of food grade cellulose bags that have been opened are non-returnable. In the unlikely event that special products arrive faulty or damaged please contact sales on 01257 792025.

Faulty or damaged goods

Faulty or damaged goods must be reported to us in writing (email or letter) within 10 days of delivery. When reporting damaged goods it would help us speed up the process if you could include photo's of the damage.

Pendind any claim for faulty goods or items damaged in transit, the goods must retained for inspection / collection by courier. 

Please Note: It is important that we are notified of faulty or damaged goods within 10 days of receipt so we can report any faults to our suppliers and enable us to replace goods or provide a refund promptly. We will endeavour to process all refunds ASAP (please allow up to 14 days especially at busy periods).

We are unable to offer a refund / exchange service on any products made to special order or cut to a special size.

Cancelling / Returning an order

You are entitled to cancel your order and return the goods within 7 working days for a full refund (less postage). Your refund will normally be paid within 10 working days of return of the goods . Please be aware - we do not refund the return postage.  You are responsible for the cost of returning the goods, and the value of any goods damaged in return transit.