Delivery Information


Despatch Times

We aim to despatch all orders as quickly as possible. Subject to stock availability, we endeavour to despatch most orders in 2-3 working days. However, due to the rapid increase of interest in our plastic free and compostable products, please allow extra time for despatch during busy periods (7 - 10 working days at peak periods ) - especially during the October to December. Special makings and bulk orders will take longer.

Approx. Delivery Times (after despatch):

Once an order has been dispatched from us, delivery for UK Mainland is normally 1-3 working days. Scottish Highlands, Northern Island and off shore destinations may take longer.

UK Delivery time is approx. 1 - 3 working days from dispatch.

DPD Mainland UK - 1 -  2 day

DPD Highlands and Islands - 2 - 3 days

Royal Mail Tracked 3 to 4 days

European Delivery time is approx. 3 - 5 working days from dispatch. 

Delivery Charges

For further information on export orders please contact us at

UK Mainland

Including Scottish postcodes AB and G (except AB30-38, AB44-56, & G83).

The shipping cost is calculated by weight, we have a handy shipping rate calculator in the basket. This will weight the items and give shipping quotes. 

Order Weight Delivery Charge
Below 2kg Royal Mail


Below 5kg DPD


5kg to 25kg DPD £6.59
25kg to 50kg DPD


50kg to 75kg DPD


75kg to 100kg DPD


100kg to 150kg DPD


UK BT, I.O.W. & Scottish Highlands

(Including post codes AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30,PH31-41, PH49-50).

Order Weight Delivery Charge
Below 2Kg


Up to  10Kg £14.86
Up to  25Kg £31.42
Up to 35Kg £42.47
Up to 45Kg POA

UK Islands, I.O.M & Scilly Isles

(Post codes IM, TR21-25, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3).
(Orders to this region can work out cheaper if placed as two smaller orders which we can send through Royal Mail at the lower rate).

Order Value  Delivery Charge 
Below 2kg £3.66
Up to  10Kg £23.10
Up to  25Kg £42.60
Up to  35Kg POA

Channel Islands

(Post codes JE, GY) Priced by weight

Order Weight  Delivery Charge
Below 2kg £4.74
2kg to 25kg £34.94
25kg to 50kg £72.60
Up to  75Kg POA


Deliveries within the EU.

We are currently unable to send orders with a value less than £150 to the EU, this is because of the new IOSS VAT rules. 

Now that the UK is no longer part of the EU deliveries to the EU are subject to the following changes:

Delivery is now subject to International trade contracts and incoterms - Incoterms (DPU) Delivered at Place Unloaded.

Carriage charges (shown below) cover delivery costs and UK customs paperwork. It does not include any import tariffs, fees, import taxes (inc. local VAT charges).

VAT at 20% is included in all the products on the eco-craft website, but as VAT is no longer charged on orders for delivery to the EU it will be deducted from your order at checkout. Any local VAT charges due at destination will be collected by the courier for payment in the destination country.

Delivery times will be much longer than before Brexit and we would suggest that you allow should for at least 2 weeks in case of customs delays.


Some countries also have additional import restrictions such as:

Spain: Bans the import of all paper and compostable film products.

France: Requires an EORI number and VAT number for comercial deliveries


Republic of Ireland

If your order is delivered outside the UK, it may be subject to import taxes, customs duties and charges in the destination country, payable by the customer. Eco-craft has no responsibility for these charges.

Order Value  Delivery Charge
Up to  9Kg £19.50
Up to  19Kg £23.50
Up to  25Kg £27.50
Up to  50Kg £42.00


If your order is delivered outside the UK, it may be subject to import taxes, customs duties and charges in the destination country, payable by the customer. Eco-craft has no responsibility for these charges.

Per Parcel, Approx. 20-25Kg. For Larger Orders Please Contact Us

Country Delivery Charge
Austria £25.00
Belgium £25.20
Czech Republic £25.00
Denmark  £25.00
Estonia £30.00
Finland £30.00
France  £25.00
Germany £25.00
Hungary £25.00
Italy £25.00
Luxembourg £20.25
Netherlands £25.00
Poland £25.00
Portugal £25.00
Slovakia £25.00
Slovenia £25.00
Spain N/A
Sweden £25.00
Latvia £27.00
Romania £30.00
Croatia £30.00
Portugal £25.00
Lithuania £25.00
Bulgaria £36.00

Order Collection from Warehouse

When Available: UK customers will be able to collect an order from our warehouse based in lancashire.

By special arrangement you can place your order online as normal and select 'collection from warehouse' as the delivery option. This removes the carriage charge and when the order is ready to collect, we will contact you to arrange a suitable time for collection.

Please note, we are not a shop and can only offer collection for online orders.

Collection Address-
Eco-craft Ltd
Unit 17A C.E.C.
Mill Lane

Delivery Information

Delivery to UK

Goods are sent by either DPD / FedEx (signature required) or smaller orders by Royal Mail 48 Signed for.

Deliveries to EU

Parcels via DPD / FedEx, small packets (Ireland Only) via Royal Mail airmail. We reserve the right to apply the correct level of carriage where it has been entered incorrectly.

Delivery Postcode

Carriers now work from your post code to manage deliveries. It is therefore very important to ensure that your invoice address (or alternative delivery address if different) is included in full with the correct post codes. This will help to enable swift and accurate delivery of your order.

Signature Required

Most deliveries now require a signature upon receipt of order. Many couriers are no longer prepared to leave deliveries without a signature, so for most orders it is not possible to put 'leave in shed / in greenhouse' etc. If there is no-one in to receive your order it should be re-attempted. Should no-one be in when a delivery is attempted again they should leave a card you will need to contact the carrier to arrange for re-delivery or to collect the item yourself from the depot (or your local Post Office for which a small collection / storage fee may be charged by Royal Mail). We can not accept any responsibility for any delay or cost this may entail. To avoid this we are happy for you to specify an alternative delivery address where you know that someone will be available during the day to sign for your parcel. (Work address, neighbour etc.)

Tracking Your Order

Your order will be sent out via Royal Mail or DPD / FedEx depending on size, weight and destination.
Order tracking is available online for my account registered customers, once you have received your order despatch confirmation email. Click my account to view your recent orders.

Incorrect Address Details

Sorry but we can not accept any responsibility for any delay or loss where an incorrect address or post code is given. Should your parcel go missing because the address is incorrect in any way we will do our best to track it down but no refund will be given unless / until the parcel is returned to us by the courier as non-deliverable. Carriers now charge for items returned due to an incorrect post code or uncollected after a card has been left.
Currently this charge is approx £15. We now pass these charges onto the original credit / debit card holder so please double check your address details are full and correct - especially if your browser has auto-filled any of your address for you, as this if often where errors occur.

Undeliverable Packages

When a postal carrier returns an undeliverable package to us we issue a full refund (excluding delivery charges). We no longer re-send packages that are returned to us as undeliverable. If you would still like to purchase those products, you're welcome to place a new order. A package may be 'undeliverable' because the address provided was incorrect or, following a failed delivery attempt, it has not been collected from the local collection office and has subsequently been returned to sender.

Dispatch Times / Delays

Orders will be dispatched A.S.A.P. (on average 2-5 working days excluding weekends) subject to stock availability, please allow extra time (7-10 working days) during October to December, and allow 5 days before enquiring. Obviously stock shortages do occur from time to time so we ask for a daytime telephone number. This is only used to notify you if there are any problems with your order or if delays are expected. When delays in dispatch times occur we show this at the top of each page on the online store. Substitutes will not normally be sent unless requested, although we reserve the right to make minor adjustments to avoid long delays in processing an order.

Order Confirmation

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a dispatch notification / an invoice. We have included this term just in the case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


We dispatch orders in re-used, new and second hand cartons with largely recycled packaging materials from our supplier deliveries and from a number of other companies based in our Mill. Naturally much of the this packaging can be re-used, recycled or composted - please recycle it when possible (after all that's the raw material for your next order).
We do have one 'necessary evil' and that is the film we use to wrap palletised orders (we've not yet found a plastic free pallet wrap). This is used to avoid any water damage during transit. Obviously the clear bags we use for wrapping our products are our own bio-based film bags seconds which can be composted.