Environmentally Friendly Online Store | Supplying Recycled Paper Since 1991

Returns Information

To ensure that we refund you correctly you must enclose a completed copy of our returns form with the returned items, Click here to download return form.

We are happy to exchange or refund for any goods that were not suitable for your requirements.

RETURNS ADDRESS:

Returns Dept.
eco-craft ltd
Unit 17a, C.E.C.
Mill Lane, Coppull,
Chorley, Lancs,
PR7 5BW.

 

Unwanted Items

We are happy to refund for any goods that were not suitable for your requirements.

We ask that you return any products you don't require in unused (resalable) condition (cards not folded etc.) within 30 days of delivery for a full refund to the original payment card. (Refunds for orders paid by credit / debit card can only be refunded back to the original payment card.) 

Important: We will not be able to credit for any goods damaged in transit due to inadequate packaging etc. To avoid goods being damaged in the post we would recommend that you re-use the original carton / packaging (cut down if necessary). With A3 size it may require some extra stiff cardboard.  

Please Note:  We do not refund return postage. For part order returns, refund of the orginal delivery charge will be calculated on a pro rata basis. A restocking/repackaging charge of £4.00 will apply. 

Your rights to return goods are protected under the EU Distance Selling Directive which can be found here
 

Exchange

If you wish to exchange items, we can credit for the returned goods but you will need to place another separate order online for the replacement items. This is for security reasons as we are not permitted to store card details, so we can't transfer payments between orders. Please note that forward and return postage is not refunded but you could return and collect from us in Coppull, Lancashire. 

 

Non-Returnable Items

Special/Made to Order products are non-returnable. In the unlikely event that special products arrive faulty or damaged please contact sales on 01257 792025.

 

Faulty or damaged goods

Faulty or damaged goods must be reported to us in writing (email or letter) within 10 days of delivery.

Please Note: It is important that we are notified of faulty or damaged goods within 10 days of receipt so we can report any faults to our suppliers and enable us to replace goods or provide a refund promptly. We will endeavour to process all refunds ASAP (please allow up to 14 days especially at busy periods). 

We are unable to offer a refund / exchange service on any products made to special order or cut to a special size.

 

Cancelling / Returning an order

You are entitled to cancel your order and return the goods within 7 working days for a full refund (less postage). Your refund will normally be paid within 10 working days of return of the goods . Please be aware - we do not refund the return postage.  You are responsible for the cost of returning the goods, and the value of any goods damaged in return transit.