Environmentally Friendly Online Store | Supplying Recycled Paper Since 1991

Delivery Information

Dispatch Times

We aim to dispatch all orders as quickly as possible. Subject to stock availability most orders are dispatched in 1-3 working days. Please allow extra time during busy periods - especially during the October to December. Special makings and bulk orders will take longer.

Current Dispatch Times - approx. 1 to 2 working days depending on stock.

 

Delivery Times:

Once an order has been dispatched from us, delivery for UK Mainland is normally 1-2 working days. Scottish Highlands, Northern Island and off shore destinations may take longer.

UK Delivery time is approx. 1 - 2 working days from dispatch.

European Delivery time is approx. 3 - 5 working days from dispatch. 

 

Delivery Charges

For further information on export orders please Contact Us

UK Mainland.

Including Scottish postcodes AB and G (except AB30-38, AB44-56, & G83).


Order Value Delivery Charge
Below £17.49   £4.39
Above £17.50  £5.59
Above £80.00  £7.00

 
 

UK BT, I.O.W. & Scottish Highlands


(Including post codes AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30,PH31-41, PH49-50). 

 Order Value  Delivery Charge
 Below £14.99  £4.39
 Above £15.00 £12.25
 Above £80.00 £17.50
 Above £250.00  £27.00
 Above £350.00  POA

 
 

UK Islands, I.O.M, Scilly Isles & Channel Islands

(Post codes IM, TR21-25, JE, GY HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3).

(Orders to this region can work out cheaper if placed as two smaller orders which we can send through Royal Mail at the lower rate).

 Order Value  Delivery Charge 
 Below £14.99  £4.39
 Above £15.00 £19.25
 Above £80.00 £40.00
 Above £250.00  POA


 
 Republic of Ireland

 Order Value  Delivery Charge
 Below £14.99  £10.00
 Above £15.00 £12.00
 Above £180.00 £24.00
 Above £250.00  £36.00
 Above £350.00  POA

 

Europe 

Per Parcel, Approx. 20-25Kg. For Larger Orders Please Contact Us

Country Delivery Charge
Austria £15.00
Belgium  £12.90
Czech Republic £12.90
Denmark   £15.00
Estonia £22.20
Finland £22.20
France   £12.90
Germany  £12.90
Hungary £12.90
Italy £15.50
Luxembourg  £12.90
Netherlands  £12.90
Poland £12.90
Portugal £16.60
Slovenia £15.00
Spain  £15.00
Sweden  £15.00

 

Order Collection from Warehouse

UK customers can collect an order from our warehouse based in lancashire. 

Simply place your order online as normal and select 'collection from warehouse' as the delivery option. This removes the carriage charge and when the order is ready to collect, we will contact you to arrange a suitable time for collection.

Please note, we are not a shop and can only offer collection for online orders.

Collection Address-
Eco-craft Ltd
Unit 17A C.E.C.
Mill Lane
Coppull
Lancashire
PR7 5HB 

Delivery Information

Delivery to UK
Goods are sent by either Interlink 24 hour (signature required) or smaller orders by Royal Mail 24 Signed for. 

Deliveries to EU
Parcels via Interlink, small packets (Ireland Only) Royal Mail airmail. We reserve the right to apply the correct level of carriage where it has been entered incorrectly.


Delivery Postcode

Carriers now work from your post code to manage deliveries. It is therefore very important to ensure that your invoice address (or alternative delivery address if different) is included in full with the correct post codes. This will help to enable swift and accurate delivery of your order.

Signature Required

Most deliveries now require a signature upon receipt of order. Many couriers are no longer prepared to leave deliveries without a signature, so for most orders it is not possible to put 'leave in shed / in greenhouse' etc. If there is no-one in to receive your order it should be re-attempted. Should no-one be in when a delivery is attempted again they should leave a card you will need to contact the carrier to arrange for re-delivery or to collect the item yourself from the depot (or your local Post Office for which a small collection / storage fee may be charged by Royal Mail). We can not accept any responsibility for any delay or cost this may entail. To avoid this we are happy for you to specify an alternative delivery address where you know that someone will be available during the day to sign for your parcel. (Work address, neighbour etc.)

Tacking Your Order

Your order will be sent out via Royal Mail or Interlink depending on size, weight and destination.
Order tracking is available online for my account registered customers, once you have received your order despatch confirmation email. Click my account to view your recent orders.

Incorrect Address Details

Sorry but we can not accept any responsibility for any delay or loss where an incorrect address or post code is given. Should your parcel go missing because the address is incorrect in any way we will do our best to track it down but no refund will be given unless / until the parcel is returned to us by the courier as non-deliverable. Carriers now charge for items returned due to an incorrect post code or uncollected after a card has been left.
Currently this charge is approx £15. We now pass these charges onto the original credit / debit card holder so please double check your address details are full and correct - especially if your browser has auto-filled any of your address for you, as this if often where errors occur.


Undeliverable Packages

When a postal carrier returns an undeliverable package to us we issue a full refund (excluding delivery charges). We no longer re-send packages that are returned to us as undeliverable. If you would still like to purchase those products, you're welcome to place a new order. A package may be 'undeliverable' because the address provided was incorrect or, following a failed delivery attempt, it has not been collected from the local collection office and has subsequently been returned to sender.

Dispatch Times / Delays

Orders will be dispatched A.S.A.P. (on average 2-5 days excluding weekends) subject to stock availability, please allow extra time during October to December, and allow 5 days before enquiring. Obviously stock shortages do occur from time to time so we ask for a daytime telephone number. This is only used to notify you if there are any problems with your order or if delays are expected. When delays in dispatch times occur we show this at the top of each page on the online store. Substitutes will not normally be sent unless requested, although we reserve the right to make minor adjustments to avoid long delays in processing an order.

Order Confirmation

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a dispatch notification / an invoice. We have included this term just in the case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Packing

We dispatch orders in re-used, second hand cartons with largely recycled packaging materials etc. from in coming orders received by ourselves and from a number of other companies based in our Mill. Naturally much of the this packaging can be re-used, recycled or composted - please recycle it (after all that's the raw material for your next order).
We do have one 'necessary evil' and that is the film / bags we pack the products into inside the boxes. This is used to avoid any water damage during transit. Obviously we use our bags seconds or the minimum cling wrap to balance wasteful packing against losing the product through damage. This would be far more wasteful. Because much of this packaging becomes available second hand, not all of this is recyclable but at least it getting used more than once.