When returning goods that do not meet your requirements, please return the products you do not need in unused, resalable condition (e.g., cards not folded) within 14 days of delivery for a full refund to the original payment card.

(Refunds for orders paid by credit / debit card can only be refunded back to the original payment card.) If you wish us to arrange for collection of unwanted goods, this will be charged for at cost, against the refund value of the returned goods. 

Important: We will not be able to credit for any goods damaged in transit due to inadequate packaging etc. To avoid goods being damaged in transit we would recommend that you re-use the original outer carton (cut down if necessary) or similar strong outer packaging. For larger items such as A3 size this may require some extra stiff cardboard. (When re-using padded mailers we also recomend including some stiff card to protect the corners of valuable items). 

Please Note:  We do not refund return postage. A restocking/repackaging charge of £4.00 will apply. 

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund (less postage). Your refund will normally be paid within 10 working days of return of the goods . Please be aware - we do not refund the return postage.  You are responsible for the cost of returning the goods, and the value of any goods damaged in return transit.

Please note, for hygiene reasons, packs of food grade cellulose bags that have been opened are non-returnable.

Bespoke, Printed, Custom or Made to Order products are also excluded from our returns policy.

Faulty or damaged goods must be reported to us in writing (email or letter) within 7 days of delivery.

Pending any claim for faulty goods or items damaged in transit, the goods must be retained for inspection / collection by courier. 

Please Note: It is important that we are notified of faulty or damaged goods within 7 days of receipt so we can report any faults to our suppliers and enable us to replace goods or provide a refund promptly. We will endeavour to process all refunds ASAP (please allow up to 14 days especially at busy periods).

We are unable to offer a refund / exchange service on any products made to special order or cut to a special size.

If you wish to exchange items, we can credit you for the returned goods but you will need to place another separate order online for the replacement items. This is for security reasons as we are not permitted to store card details, so we can't transfer payments between orders. Please note that forward and return postage is not refunded but you could return and collect from us in Coppull, Lancashire.

Returns Dept.
eco-craft ltd
Unit 17a, C.E.C.
Mill Lane, Coppull,
Chorley, Lancs,
PR7 5BW.

When returning your order, please make sure we can identify it when it arrives.

• Include your packing slip inside the parcel, or write your order number, name, email and postcode on a note and pop it inside.
  
• We recommend using a tracked postal service. Unfortunately we will not be liable for items that go missing on their way back to us.
  

Once your return reaches us, we’ll process it as soon as possible.

Important: We will not be able to credit you for any goods damaged in transit due to inadequate packaging etc. To avoid goods being damaged in transit we would recommend that you re-use the original outer carton (cut down if necessary) or similar strong outer packaging . For larger items such as A3 size this may require some extra stiff cardboard. (When re-using padded mailers we also recomend including some stiff card to protect the corners of valuable items).